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    Leadership:  Making The Difference Summary

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    Facilitator’s Guidance
    Participant’s Handout

    Managers and supervisors who are good leaders know how to retain staff by creating the environment in which people and teams willingly work together to efficiently and effectively achieve common goals.  They also understand that like good health, good leadership is preventative in that it greatly lessens the ‘illness’ of workplace conflict occurring in the first place. 

    The purpose of this Session is to provide guidance on key leadership functions, attitudes, behaviours and skills that will assist managers and supervisors at all levels improve workplace relationships, performance and productivity.

    The differences yet relationships between management and leadership are identified and the importance of leadership being developed within the framework of management practice is highlighted.

    The fundamental importance of the interrelated needs of achieving the mission, goals, objectives and tasks of the organisation while developing and maintaining teams as well as developing their individual members is identified as the key to good leadership.

    Eight key functions that leaders must ensure are carried out with and through their people are discussed and related to participants’ workplace challenges.  While the functions are largely management related, participants are introduced to the people skills leaders need to create the environment in which team members work willingly together to achieve common goals.

    Leader characteristics, attitudes, behaviours and skills are discussed, as are the behaviours team members look for in their leaders.

    Strong emphasis is given throughout to leaders setting the example and accepting accountability for the actions they and their team members take.

    I conclusion, participants are reminded that:

    People are an organisation’s most valuable and flexible asset.

    Good leadership is, always has been and always will be essential to making the difference.

    In difficult economic times good leaders are vital to survival and early and rapid recovery. 

    To invest in the future – develop (grow) your own!

    Throughout the Session participants are encouraged to involve themselves in the activities and discussions and relate the lessons learnt to their workplaces and other than work activities.

    Download: Facilitator’s Guidance
    Download: Participant’s Handout

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