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    Facilitator’s Guidance
    Participant’s Handout

    The high cost of replacing staff is well known, as is the evidence that a majority of people leave their jobs not because of the type of work they are required to do, but because of poor relationships with their managers.  The managers might ensure the processes, procedures and systems are done right but have little idea about right approach to take in leading people.

    The purpose of the Session is to provide guidance on the people skills that are essential for managers and supervisors at all  levels to create the environment in which team members work willingly together to achieve common goals, and remain employed.

    Reference is made to the Session Leadership: Making the Difference but further guidance is provided on how to deal consistently with people in a fair, firm and friendly manner, while avoiding becoming familiar with other team members.

    Skill and genuineness in dealing with people is the key to effective leadership, and while it is vital to gain their respect, it is not necessary to try to be popular.

    The following key points are made to participants:

    • Involve team members in determining shared behaviours to be agreed and followed by all, and endorse, support and practise those with which you agree.

    • Attitude influences behaviour so ensure your attitude and behaviours reflect those you wish others to adopt – be genuine and set the example.

    • Everybody is different so adjust your leadership style with individuals as they develop in competence and commitment.

    • Practise good leadership continually to foster the development of strong relationships and mutual trust (addressed further in the separate Session Developing Relationships and Trust). 

    Throughout the Session participants are encouraged to involve themselves in the activities and discussions and relate the lessons learnt to their workplaces and other than work activities.

    Download: Facilitator’s Guidance
    Download: Participant’s Handout

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