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    Facilitator’s Guidance
    Participant’s Handout

    This Session provides additional guidance to that contained in Session 900.015 Developing Leadership People Skills, as to combine the two would result in a Session that probably would be too long for the average staff training period.

    The purpose of the Session is to further develop participants’ people leadership skills by providing guidance on how to best foster the development of good relationships and trust within their teams.

    Trust between individuals or within groups of people is not possible unless the individuals get to know each other.  Without being intrusive, leaders must do their best to get to know their people and encourage their team members to do the same.

    Matters examined are as follows:

    • Mutual knowledge and understanding as the basis for strengthening relationships.

    • Trust – a function of character and competence.

    • Trust core essentials:  boundaries, behaviours and emotions.

    • Key dimensions of trust:  credibility, disclosure, authenticity, capability, loyalty, and inclusivity.

    • Communication – fundamental to good relationships and the ‘glue’ that holds teams together.

    In conclusion, participants are reminded that:

    • Trust is built up over time and is based on the attitudes and behaviours demonstrated or observed in others.

    • Good communication is fundamental and essential.

    • Good relationships are strengthened and cemented by trust.

    • Teamwork is built on trust, and trust is the residue of promises fulfilled.

    • As the leader, trust starts with me!

    Throughout the Session participants are encouraged to involve themselves in the activities and discussions and relate the lessons learnt to their workplaces and other than work activities.

    Download: Facilitator’s Guidance
    Download: Participant’s Handout

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