Help & Support

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Help/support

If you have any problems or need assistance with accessing ESS BIZTOOLS, please do not hesitate to contact peter@essbiztools.com.au or telephone 1800 232 088 or (07) 4724 1118.

Some common questions answered:-

So that we can match your username and password with our database to determine what permissions you have.  Please note that for security reasons sessions do time out.  If you have been inactive in a session for more than 100 minutes you will need to log back in.  Sessions begin as soon as you log in.

on Wednesday February 21 by danpoole
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You can search within ESS BIZTOOLS by entering a relevant word in the Magnifying Glass icon in the top right side of the Home page.  The keyword search is designed to give you an accurate listing of documents that contain that particular keyword.  After logging in, the "Find Document" search function is on the lower left hand side of the page .

on Wednesday February 21 by danpoole
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Zip files are "archives" used for distributing and storing files.  Zip files contain one or more files.  Usually the files "archived" in a Zip are compressed to save space.  Zip files make it easy to group files and make transporting and copying these files faster.

Two benefits of using archives for electronic file distribution are that only one file transfer operation ("download") is required to obtain all related files and file transfer time is minimized because the files in an archive are compressed.

To unzip the files you will need a copy of WinZip or similar uncompressing software.  Many computers already have this installed but if you don't you can download an evaluation copy from http://www.winzip.com/download.htm.

on Wednesday February 21 by danpoole
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To unzip the zip files once you have downloaded them you will need to install WinZip, which can be found at http://www.winzip.com/download.htm.

To extract the files inside, just double click on the zip document and the WinZip program will take you through the steps you need to take. 

It's important to store all the zip files and the extracted documents in directories on your hard drive where you will be able to retrieve them easily and to ensure links are correct.  Exactly how you do this is up to you, but you may want to have a separate directory for ESS BIZTOOLS and individual files for papers, PowerPoints, seminars etc.

on Wednesday February 21 by danpoole
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Click on the “Download” link at the bottom of the webpage of the document you wish to download.  You will be asked if you want to open the zip file or save it to disk.  Choose the save to disk option and select the directory on your hard drive where you want the zip file to be stored.

on Wednesday February 21 by danpoole
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All the files in ESS BIZTOOLS use a particular naming convention.  Basically it is in the form of

Type - section code - paper code.extension

We have to use a numerical naming system for all the files in ESS BIZTOOLS as it would be too confusing to try and use their abbreviated titles.  The naming convention may take you a little time to get used too but will be quicker and easier to deal with as you go on.

on Wednesday February 21 by danpoole
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The "open" section of the ESS BIZTOOLS' website is accessible by everyone to browse.  To “View” or “Download” material you need to have a current paid subscription or have applied for a Guest login. 

Please note that, for security reasons, sessions do time out.  If you have been inactive in a session for more than 100 minutes you will need to log back in.  This can be done easily by clicking on "re-enter secure section" in the login box.

on Wednesday February 21 by danpoole
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Affiliates Wanted

Become an affiliate and earn additional income.
ESS BIZTOOLS’ AFFILIATE CAMPAIGNS
ESS BIZTOOLS is conducting a series of product campaigns for sales of products/services to accountancy businesses, business consultants, advisers and bookkeeping businesses.
AFFILIATE PARTICIPATION ON ESS BIZTOOLS
We are happy to extend an invitation to an affiliate to participate as a supplier of services in promotions to our subscribers. If you are interested in this, could you please contact us?
SMALL/MEDIUM ENTERPRISE MARKET
We have launched the ESS Small Business website which is primarily targeted at small/medium companies and enterprises as well as not-for-profits, charities, sporting and social organisations.

Contact Details

12 Eclipse Street, ROWES BAY, QLD 4810
(07) 4724 1118
Toll Free: 1800 232 088
sales@essbiztools.com.au

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